1. DEFINITIONS

For the purposes of these Terms and Conditions (“Terms”), unless the context otherwise requires:

• “Company” or “Fundist” refers to Fundist Technologies Private Limited, a private limited company incorporated under the Companies Act, 2013, bearing Corporate Identification Number (CIN) [U58200HR2025PTC134231], having its registered office at 3rd Floor, BPTP Centra One, Sector 61, Gurgaon, Haryana – 122011, India, which owns, operates, and manages the Platform.
• “Platform” refers to the proprietary, internet-based technology platform developed and operated by Fundist, accessible via web or mobile interface, which provides a digital environment for interaction and communication between Users, specifically Founders and Investors, for the facilitation of fundraising activities.
• “User” refers to any natural or legal person who accesses, visits, browses, registers, submits data to, or otherwise utilizes the functionalities of the Platform, and includes, without limitation, (i) individuals, founders, entrepreneurs or corporate entities seeking to raise capital (“Founders”), and (ii) angel investors, family offices, venture capital firms, syndicates, corporates, private equity firms, incubators, accelerators, educational institures, non profit organizations, foundations, trust funds, banks, NBFCs, venture debt funds, accredited individuals or any other individuals or institutions seeking to invest, loan, grant, award or seeking any other financial or non financial interest in Founders or other Users of the Plaform (“Investors”).
• “Services” means all services, tools, functionalities, and features made available by Fundist through the Platform, including but not limited to account registration, investor/founder profiling, messaging, data upload, deal submissions, and such other facilitative actions as may be introduced from time to time.
• “Subscription” shall mean and include the periodic, fee-based access purchased by the User to utilize the digital features, tools, dashboards, and resources made available on the Fundist Platform, whether billed monthly, quarterly, annually, or on such other periodic basis as may be specified at the time of purchase.
• “Professional Services” shall mean and include any additional bespoke, on-demand, or specialized professional or facilitation services offered by Fundist to the User, beyond the scope of the Subscription. This may include, without limitation, advisory services, documentation assistance, investor introductions, curation services, mentorship arrangements, or similar offerings.
• “Eligible Refund” shall mean a refund which Fundist determines, in its sole and absolute discretion, to be payable to the User under the limited circumstances set out in this Policy.
• “Cancellation” shall mean the act of terminating or revoking a Subscription or Professional Service by the User, subject to the terms herein.

2. CANCELLATION

2.1 Subscription

(a) The User may, at any time, cancel their Subscription by navigating to the billing or subscription management section of the Platform and following the prescribed cancellation steps.
(b) Upon cancellation, the Subscription shall remain active until the end of the then-current billing cycle. Thereafter, access to the Subscription features shall be revoked.
(c) The User expressly acknowledges and agrees that cancellation of the Subscription shall not, under any circumstances, entitle the User to a refund of any Subscription fees already paid, in whole or in part.

2.2 Professional Services

(a) The User may request cancellation of any separately contracted Professional Service by submitting a written request to Fundist at the email address support@fundist.in.
(b) Cancellation of Professional Services shall only be entertained if the request is received by Fundist within twenty-four (24) hours from the date and time of payment for such Professional Services.
(c) Beyond the aforesaid twenty-four (24) hour window, no cancellation of Professional Services shall be accepted, save and except in such exceptional cases as detailed in Clause 3.2 (a) below.

3. ELIGIBILITY FOR REFUND

3.1 Subscription

(a) Given that Subscriptions provide immediate access to digital content, proprietary tools, and features upon payment, all Subscription payments shall be strictly non-refundable.
(b) The User expressly understands and agrees that the Subscription fees are consideration for digital services delivered instantaneously upon activation, and as such, no refund requests shall be entertained under any circumstances once the Subscription has commenced.
3.2 Professional Services
(a) The User may become eligible for an Eligible Refund of Professional Service fees solely under the following limited circumstances:
(i) Where the User has submitted a valid cancellation request within twenty-four (24) hours of payment; or
(ii) In exceptional instances where Fundist, after due inquiry and assessment, concludes that there has been demonstrable gross negligence or complete failure on its part to deliver the agreed Professional Service(s) within a reasonable period specified in the invoice, engagement letter, or mutually agreed upon between the parties.
(b) Notwithstanding anything to the contrary, Fundist retains the sole and unfettered discretion to determine whether the User’s claim meets the threshold for an Eligible Refund.
(c) Except as expressly provided herein or if otherwise stated explicitly in the relevant invoice or billing statement, no other refund shall be payable to the User.

4. REFUND PROCESS AND TIMEFRAME

4.1 Refund Process

(a) Any User seeking an Eligible Refund must notify Fundist by email to refund@fundist.in or support@fundist.in, clearly specifying:
· the User’s full name and contact details;
· the relevant order, invoice, or payment reference number;
· the grounds upon which the refund is sought; and
· complete and accurate bank account details for processing the refund.
(b) Fundist shall review and verify the refund request, and may request additional documents or clarifications from the User before making a determination.

4.2 Timeframe

(a) Where Fundist determines that the User is entitled to an Eligible Refund, the refund shall be processed within a period of fourteen (14) working days from the date on which Fundist receives complete and accurate bank account details from the User.
(b) All refunds shall be made via electronic bank transfer to the User’s designated bank account, and Fundist shall not be liable for any delay or failure caused by incomplete, inaccurate, or incorrect details provided by the User.

4.3 Deductions

(a) The amount refunded to the User shall be net of:

• payment gateway charges;
• transaction processing fees;
• banking fees; and
• applicable taxes or statutory deductions, if any.

(b) The User acknowledges and accepts that such deductions represent actual costs incurred by Fundist in processing the original payment and refund.

5. Additional Terms

(a) All cancellation requests, refund claims, and related correspondence must be directed exclusively to support@fundist.in or refund@fundist.in. Fundist shall not be responsible for any requests sent to other addresses or channels.
(b) The User’s right to cancel or claim a refund shall not apply to any portion of Professional Services or Subscriptions that have already been performed, delivered, or consumed prior to the date of the refund request.
(c) Fundist reserves the right to amend, modify, or revise this Refund and Cancellation Policy at any time, in its sole discretion, with or without prior notice to Users, provided that such changes shall not affect refund requests already approved by Fundist prior to the effective date of modification.
(d) This Refund and Cancellation Policy shall be read in conjunction with, and shall form an integral part of, the Terms and Conditions governing the User’s use of the Platform.
(e) Nothing in this Policy shall be construed to limit or prejudice Fundist’s other rights, remedies, or defenses available under contract, law, or equity.